Return Policy

Subject to the below exceptions, Spire Stone Mill is happy to exchange or refund your purchase within 30 days of delivery. Your refund will be credited to the original payment card on the day of request (subject to the return of the goods) but may take up to 15 working days.

Unwanted goods must be returned in a fully re-saleable condition and any packaging must be intact. We reserve the right to refuse an exchange or full refund if goods are not returned in a re-saleable condition or are damaged. If these conditions are met we will gladly offer a replacement, exchange or refund. Refunds on promotional goods purchased under a promotional offer will be based on the terms of the promotional price.

Our 30 days returns policy is in inclusive of the standard 14 day returns offered by the Consumer Contact Regulations. If for any reason you believe your product is defective please notify us immediately on by email spirestonemill@icloud.com Upon receiving your order you should carefully inspect the package and goods to ensure they are intact and complete, before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods no exceptions.

Please report any damaged or faulty items to Spire Stone Mill within 48 hours of ordering and provide any information requested (eg photographs) within 48 hours. Spire Stone Mill will accept returns of machines, within 14 days of purchase, provided that they are unused and in the original packaging.

The customer is responsible for the goods & any return delivery charges until they reach Spire Stone Mill. Therefore, for your own protection, we recommend that you return it using a delivery service that insures you for the value of the goods (Pallex, Palletways).

If a pallet is delivered and in fine condition and a customer wishes to return it to us due to a change of mind, the customer will be liable for return postage costs.

On the day of delivery of your paving a member of the household will need to be available between 8am - 6pm. All deliveries that are missed by the customer and have to be re-delivered to the customer will be subject to a £35+ VAT surcharge as this is what we get charged.

Spire Stone Mill does not take any liability with any loss of earnings lost through delays or damages.